RSTLimos FAQs

We’ve provided answers to some common questions here,
but if you don’t find what you’re looking for please call us directly at (415)889-8203.
We’re here to make your journey better.

You can find more detailed information here, but the summary answer is that RSTLimos uses the unique efficiency of our booking technology to offer the best rates to everyone thru our website or at (415)889-8203. Our customer service team works 24/7 to make the journey better for all.
Our No Hidden Fees means that there are Clear View Pricing no hidden fees and surprise surcharges – prices shown are always per vehicle and include all taxes, and tolls with the exception of gratuity.
Our billing department charges the whole trip along with gratuity at the time of booking. However, customers are free to provide the driver an additional cash tip if desired.
You can find more detailed information here, but in summary RSTLimos trips are in Sedans, SUVs and XL SUV/Specialty Vehicles that can transport from 1 to 6+ people and their luggage.
Once the driver is assigned to the Trip, the customer receives an email and text message with the driver’s name, vehicle type and plate number. Customer and driver are also, able to communicate with each other through the mobile app once driver has been assigned. For the mobile app please request an access code.
No, we are open 24 hours a day 7 days a week 365 days a year.
Our system does not accept reservations without a valid credit card number. We use the card to secure the ride in advance.
Yes, we track all flights and will dispatch the driver accordingly. More information you can find in our Airport Travel section.
For hourly rides that are not in or around the same town, the client will be charged for each transfer (from pickup to drop off address) separately and must pay for wait time at the stops in addition. So, the client can make as many stops as they want within the same areas and price will be calculated based on number of hours vehicle is rented. For hourly rides within the same area, price will be calculated based on number of hours the vehicle is rented.
Our drivers are always dispatched more than two hours ahead of pick up time and they are at your location 10 minutes prior to your booking time. Even with the help of Traffic monitoring, GPS trackers and travel guidance unexpected delays may occur in rare instances. We make sure we call our clients at least 15 minutes or more prior to the actual pick up time and update them on the driver’s status.
We always recommend that you are at the Airport at least 1.5 hours before your Domestic Flight departure time and at least 2.5 to 3 hours before your International flight departure time. We recommend time of pick up keeping this in mind along with traffic patterns and expected weather. We do not take responsibility of a booking time since that is left to the client’s discretion, but we will always suggest an accurate time based on our knowledge.
Yes, all lost items are brought to our main office at the end of a driver’s shift and we attempt to contact the passenger to arrange the return. The item can be returned at the next upcoming trip or it can be shipped to the passenger. The Passenger will be responsible for a $30 charge for handling plus the shipping charges.
Once your ride is complete our automated system will send you the link where you can rate your overall experience with RSTLimos.

You can find more detailed information here, but the summary answer is that RSTLimos uses the unique efficiency of our booking technology to offer the best rates to everyone thru our website or at (415)889-8203. Our customer service team works 24/7 to make the journey better for all.

Our No Hidden Fees means that there are Clear View Pricing no hidden fees and surprise surcharges – prices shown are always per vehicle and include all taxes, and tolls with the exception of gratuity.

Our billing department charges the whole trip along with gratuity at the time of booking. However, customers are free to provide the driver an additional cash tip if desired.
You can find more detailed information here, but in summary RSTLimos trips are in Sedans, SUVs and XL SUV/Specialty Vehicles that can transport from 1 to 6+ people and their luggage.
Once the driver is assigned to the Trip, the customer receives an email and text message with the driver’s name, vehicle type and plate number. Customer and driver are also, able to communicate with each other through the mobile app once driver has been assigned. For the mobile app please request an access code.
No, we are open 24 hours a day 7 days a week 365 days a year.
Our system does not accept reservations without a valid credit card number. We use the card to secure the ride in advance.
Yes, we track all flights and will dispatch the driver accordingly. More information you can find in our Airport Travel section.
For hourly rides that are not in or around the same town, the client will be charged for each transfer (from pickup to drop off address) separately and must pay for wait time at the stops in addition. So, the client can make as many stops as they want within the same areas and price will be calculated based on number of hours vehicle is rented. For hourly rides within the same area, price will be calculated based on number of hours the vehicle is rented.
Our drivers are always dispatched more than two hours ahead of pick up time and they are at your location 10 minutes prior to your booking time. Even with the help of Traffic monitoring, GPS trackers and travel guidance unexpected delays may occur in rare instances. We make sure we call our clients at least 15 minutes or more prior to the actual pick up time and update them on the driver’s status.
We always recommend that you are at the Airport at least 1.5 hours before your Domestic Flight departure time and at least 2.5 to 3 hours before your International flight departure time. We recommend time of pick up keeping this in mind along with traffic patterns and expected weather. We do not take responsibility of a booking time since that is left to the client’s discretion, but we will always suggest an accurate time based on our knowledge.
Yes, all lost items are brought to our main office at the end of a driver’s shift and we attempt to contact the passenger to arrange the return. The item can be returned at the next upcoming trip or it can be shipped to the passenger. The Passenger will be responsible for a $30 charge for handling plus the shipping charges.
Once your ride is complete our automated system will send you the link where you can rate your overall experience with RSTLimos.
All online reservations require at least 24 hours advance notice.
Don’t have 24 hours?
RST Limos
San Francisco, CA
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